We collect personal information you voluntarily provide when you fill out forms, request service, chat with us, or contact us directly. This may include:

• ✓Name (first and last)
• ✓Phone number
• ✓Email address
• ✓Service address or property location
• ✓Details about your plumbing issue or service request

We may also automatically collect non-personal information such as IP address, browser type, device type, referral source, and website usage data through cookies and analytics tools.

We use the information we collect to:

• ✓Schedule, dispatch, and provide plumbing services
• ✓Communicate with you about appointments, ETAs, and service updates
• ✓Send SMS text messages if you have opted in to receive them
• ✓Send service-related emails, confirmations, and follow-ups
• ✓Improve our website, services, and customer experience
• ✓Comply with legal and record-keeping obligations

By submitting your phone number through any form, chat, or service request channel on https://oxplumbing.com, you expressly consent to receive SMS text messages from OX Plumbing Services LLC at the number provided. Consent to receive SMS messages is not a condition of purchasing any goods or services.

Messages you may receive include:

• ✓Appointment confirmations and reminders
• ✓Technician ETAs and en-route notifications
• ✓Service status updates and follow-ups after a job
• ✓Responses to inquiries submitted through our website or chat

Message frequency varies based on your service activity. Message and data rates may apply, depending on your mobile carrier plan. Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors and support-service providers (such as SMS delivery platforms, customer service, and scheduling tools) is permitted solely to deliver the messages you requested. Mobile opt-in data and SMS consent are never shared with any third party for their own marketing use, and all categories of information sharing exclude text-messaging originator opt-in data and consent.

You must be at least 18 years of age to opt in to SMS communications from OX Plumbing Services LLC or to request service through our website. By providing your phone number or submitting a form, you represent and warrant that you are 18 or older, that the phone number you provided belongs to you, and that you are authorized to consent to receive text messages at that number.

When you provide your email address, we may send you service-related emails including quote confirmations, appointment details, invoices, and follow-up messages. You can unsubscribe from non-transactional emails at any time by replying with “unsubscribe” or contacting us directly at info@oxplumbingaz.com.

You may opt out of our communications at any time:

• ✓SMS: Reply STOP to any text message you receive from us. You will receive a one-time confirmation message, and no further texts will be sent to that number.
• ✓SMS help: Reply HELP to any of our text messages for assistance, or contact us at (602) 905-3722.
• ✓Email: Reply “unsubscribe” to any email or email us at info@oxplumbingaz.com.
• ✓Phone or email: Contact us directly at (602) 905-3722 or info@oxplumbingaz.com.

When you submit a form, request a callback, or opt in to SMS on our website, we electronically record your consent. This record includes the date and time of your submission, the specific communications you opted into (SMS, email, or both), the phone number and/or email provided, and the source of the submission (page URL and form). We retain these consent records to comply with applicable regulations, including A2P 10DLC messaging requirements and the Telephone Consumer Protection Act (TCPA).

We take the security of your personal information seriously. All data submitted through our website is transmitted using HTTPS/TLS encryption. We implement industry-standard security measures, including:

• ✓SSL/TLS encryption for all form and chat submissions
• ✓Restricted access to personal data (authorized personnel only)
• ✓Secure storage systems with regular security reviews
• ✓Role-based access controls on internal systems

While no method of transmission or storage is 100% secure, we use commercially reasonable means to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Our website uses cookies and similar tracking technologies to understand how visitors interact with our site, measure advertising performance, and route inbound calls. Tools we use include CallRail (dynamic phone number tracking and call analytics), Microsoft Advertising UET (conversion tracking for Bing Ads), and Google Analytics. These services may collect information such as IP address, browser type, pages visited, referral source, and click identifiers (e.g., msclkid). You can control cookies through your browser settings.

We use third-party service providers to assist with form processing, SMS delivery, email communication, scheduling, dispatch, and analytics (including but not limited to Supabase, Twilio/GoHighLevel or similar SMS platforms, Brevo, CallRail, Google, and Microsoft). These providers are contractually obligated to protect your data and may only use it to perform services on our behalf. Mobile opt-in data and SMS consent are never shared with these providers for their own marketing purposes.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share information with service providers who assist in our operations, but only as necessary to provide our services and only under confidentiality obligations.

You have the right to request access to the personal information we hold about you, request corrections to inaccurate information, request deletion of your personal information (subject to legal record-keeping obligations), and opt out of SMS or email communications at any time. To exercise any of these rights, contact us at info@oxplumbingaz.com or (602) 905-3722.

Our website and services are not directed to individuals under the age of 13, and SMS opt-in is restricted to individuals 18 or older (see Section 4). We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of how we protect your information.