By accessing the OX Plumbing Services LLC website, contacting us through our website chat, contact forms, or phone, or by using any of our plumbing services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

OX Plumbing Services LLC provides residential and commercial plumbing services in Mesa, Arizona, and surrounding communities including Phoenix, Scottsdale, Tempe, Chandler, Gilbert, Queen Creek, and Apache Junction. Services include drain cleaning, water heater installation and repair, leak detection, sewer line work, repipes, hydro jetting, camera inspections, and emergency plumbing.

By submitting your phone number through any form, chat, or service request channel on oxplumbing.com, you expressly consent to receive SMS messages from OX Plumbing Services LLC at the number provided. Consent is not a condition of purchase. Messages relate to your service inquiry or appointment (e.g., confirmations, ETAs, technician updates, and follow-ups). See our Privacy Policy for how we handle your mobile information.

• ✓We send operational SMS only — to internal staff for new lead alerts, and to customers who request a callback or service to confirm appointments and provide service updates. We do not send marketing or promotional messages.
• ✓Message frequency varies based on your service activity.
• ✓Message and data rates may apply, depending on your mobile carrier plan.
• ✓Reply STOP at any time to opt out of future SMS messages. Reply HELP for assistance.
• ✓Mobile carriers are not liable for delayed or undelivered messages.
• ✓We do not share, sell, or transfer mobile opt-in data, phone numbers, or consent information to third parties or affiliates for marketing or promotional purposes.

OX Plumbing charges a $99 service call fee for a technician to come out and diagnose the issue. We do not offer free quotes or free estimates. All service pricing will be communicated to and approved by the customer before any work begins. Payment is due upon completion of services unless otherwise agreed in writing.

Customers may cancel or reschedule appointments by providing at least 24 hours' notice via phone or text. Cancellations made with less than 24 hours' notice may be subject to the $99 service call fee.

OX Plumbing Services LLC's liability is limited to the cost of the services performed. We are not liable for indirect, incidental, or consequential damages arising from the use of our website or services, to the maximum extent permitted by Arizona law.

These Terms of Service are governed by the laws of the State of Arizona, without regard to its conflict of law principles. Any disputes arising under these terms shall be resolved in the courts located in Maricopa County, Arizona.